Troubleshooting & FAQ

If your question is not covered here, email support@bytera.tech.

“Pulse is not active on this site”

The app is installed but its Marketplace subscription has ended. An admin can renew it from your site’s app subscriptions. While the licence is inactive, Pulse’s screens say so, the coach does not run, and Pulse makes no request to Confluence for a page view.

The line does not appear when I edit a page

Your coach setting may be off, or only on pages below Healthy on a page that is Healthy. Your admin can also set the site to coach only below Healthy. Change your setting in Page vitals (the settings icon) or in the header of For you.
You closed it on this page. Close on this page hides the line until you next open the editor.
The quiet rule. After two dismissals, or three sessions closed without a fix, Pulse keeps quiet on that page for 30 days.
The page is very short. Scoring starts at about 50 words; until then the line says you are writing.
The tab is in the background. The line pauses while you work in another tab, and picks up when you come back.

A button in Page vitals is locked

A locked button always says why:

Your Confluence admin has not approved Pulse’s new permissions yet. A site admin approves them in Atlassian Administration, under Connected apps. See Install.
Only people who can edit this page can change its labels.
This link may open for others. Pulse removes a link only when it names the page by its id (a pasted page address or a smart link) and Confluence shows you that page in the trash.

When you press a button, Pulse can still refuse, and it tells you why: the page changed since you opened the preview, the editor holds a draft of the page that differs from the published page, the page is a live doc, or the space asks for approval before a change is published. In each case nothing is saved, and the change is best made in the editor.

My colleague sees a different number

That is expected. Every number in Pulse is counted for the person looking at it, over the pages that person can open. Links count the same way: a link to a page you are not allowed to see does not open for you, and costs points on your view of the page, while a colleague who can open that page sees no such link. Nobody sees a total over pages they cannot open, an admin included.

The reader counts are 0, or a chart is empty

Pulse reads how many people viewed each page during its weekly check. On a new install, readers, views per week, the weekly charts and the movement in and out of Healthy appear after the first weekly check; lifts week over week need two. Pulse settings → Index status says when the next check runs. Until then, pages are scored on every edit as usual.

Clean up shows no pages on the same topic

Title matches are found after each weekly check of the site, and exact copies when someone copies a page with Confluence’s Copy. A group is shown only when at least two of its pages open for you. The similar meaning check is part of Advanced.

“Counting is paused for now”

Pulse spreads its requests to Confluence over each hour, so that it stays within Confluence’s limits. When a report needs more requests than the hour allows, it says Counting is paused for now. Open this report again within the hour. Nothing is lost; the count continues.

A page is missing from my list

For you lists the pages you own or edited last. A page someone else owns is in its space’s report.
Pulse lists only pages you can open. If a page was restricted from you, it leaves your lists.
Not now takes a page out of your list until it changes, or for 30 days.
A new page appears once it is published.

Does Pulse change my pages?

Only in three ways, each made as you after you confirm it: Apply a fix, the label needs-review, and a comment that mentions the page owner. Pulse never changes a page by itself and archives nothing. See Changes Pulse can make.

Why does Pulse read my pages?

To count what the score is made of: words, headings, links, images, placeholder text and dates. Pulse keeps the counts, not the text. Its coach reads the draft you are editing, as you, to score it while you write. See the privacy policy.

Does Pulse use AI?

Only on the Advanced edition, for the similar meaning check, on Atlassian’s Forge LLMs. It sends titles, never page text, and nothing to a third party. See Duplicate detection.

Does Pulse work on Confluence Data Center or Server?

No. Pulse is a Forge app and runs on Confluence Cloud only.

What does Pulse send outside Atlassian?

Usage events to an analytics product on Atlassian’s pre-approved allowlist, declared to Atlassian. They carry your site’s id and fixed values, such as which screen was opened, and never an account id, a name, a title or page text. See the privacy policy.

How do I get help?

Email: support@bytera.tech
Feature requests: start the subject of your email with Feature request:

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